Fleet Telematics & Live Delivery Tracking Platform
A real-time fleet telematics and delivery tracking platform ingesting GPS telemetry from 380 vehicles every few seconds, giving dispatchers a live map and customers accurate ETAs — and cutting "where is my driver?" support calls by 78%.
Direct Business Impact
"Cut "where is my driver?" support calls by 78%, narrowed customer delivery windows from four hours to 30 minutes with 94% on-time arrival, and resolved delivery disputes from route replay in minutes instead of days."
01 · Baseline Bottlenecks & Legacy Constraints
A regional last-mile logistics operator tracked its 380-vehicle fleet by calling drivers on their mobile phones. Dispatchers had no map of where anything was, customers were quoted four-hour delivery windows that were frequently missed, and the support line filled every afternoon with "where is my driver?" calls that took a phone call to a driver to answer. Nothing about a completed route could be reconstructed afterwards for a disputed delivery.
Key Deliverables & Milestones
3 Highlights
GPS telemetry ingestion from 380 vehicles with live dispatcher map
Customer-facing live tracking links with predicted ETA windows
